Important Info
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How to Order

Senior Graduation Orders are taken in person at your school’s ON-CAMPUS EVENT or here on the website. Your custom Sheet is specific to your school: Your Pricing, Your Announcement Design, Your Offers, QR for Senior Catalog, QR for Class Rings and Your Deadline for Ordering is attached/enclosed.

–> THERE IS A DEADLINE FOR ORDERING SENIOR GRADUATION ITEMS, especially Graduation Announcements – limited quantity for custom design! These are on a first come, first served basis and not guaranteed to be available after order deadline date.

The CLASS GROUP ORDER* DEADLINE DATE is given in the physical and emailed packets of info – custom to your school. Senior and Junior CLASS RING Orders are taken in the same ways. Class Rings aren’t a “deadline” item, per se, but consideration for production time or if your school hosts a Ring Ceremony Event is needed.

How and When is Order Delivered

Cap and gowns and custom printed items, such as Graduation Announcements/Namecards are hand-DELIVERED TO THE STUDENT AT SCHOOL IN THE SPRING (usually around/after Spring Break). DELIVERY EVENT(S) WILL BE SET & COMMUNICATED ONCE THE ORDER IS READY FOR THE ENTIRE CLASS GROUP DELIVERY EVENT. **There will likely be different dates of Class Group Delivery Events depending on the product (that’s ready) or school planned events!!! Don’t panic if only part of your order is delivered at first.

You will receive “Swag” items (Memory Tassels, T-shirts and other senior apparel) are GIVEN AT ORDER TIME FOR ORDERS TAKEN AT ON-CAMPUS EVENT.  “Swag” orders taken ONLINE OR AFTER ON-CAMPUS EVENT ARE DELIVERED LATER IN THE SPRING WITH caps and gowns and custom printed items deliveries or in some cases shipped to your home (not cap and gown or announcements. Only Swag may be shipped.)  Class rings are delivered in person to the student at the school OR you can pick up in TOGO office when you receive notification it is ready.

Money Requirements, Payments, Communications & Service

A minimum deposit can start your Graduation or Ring Order, allowing partial payments until order is ready for delivery OR you can pay in full. Details for making interest-free payments are included in the custom packets of info. All Balance Dues must be paid in full before delivery.

**NOTE: PAYMENTS (and orders) WORK BETTER ON A LAPTOP OR DESKTOP, instead of phone/mobile**

$$ A few times throughout the school year, GradTOGO will email a copy of your “Student Invoice.” The Student Invoice is a copy of your order details, money applied, ANY / IF a BALANCE DUE, HOW TO MAKE PAYMENTS – BUT MOST IMPORTANTLY ->>> it will have NEW DELIVERY DATE(S) NEWS of your ordered items ! It is NOT another charge to your card

Herff Jones, of Varsity Brands, is a national company BUT WE ARE THE OVERALL GRADUATION OFFICE. We are the small business /local office & team that services your campus personally. We are on your campus many times throughout the school year to help you. We strive to provide information, communication and achievement services, in partnership with your school team, to help recognize and celebrate students and their families!

CONTACT OFFICE@GradTOGO.comIn subject line put STUDENT NAME AND SCHOOL. TOGO team members monitor this email daily and will reply! There are times all team members are away from the office and AT SCHOOLS assisting students – please be patient for email or phone service. OFFICE phone number: 210-460-6499. Customer Hours are posted on Google and on initial pop-up of our Website / landing page:

www.GradTOGO.com           THE OVERALL GRADUATION OFFICE

Herff Jones office location: 10115 Broadway, San Antonio TX 78217

Policies/Notes:

~Ordering by the Class Group Deadline saves you money, secures availability of colors & sizes, assists on sooner Class Delivery Event in the spring at your school.

~No refunds or returns of custom fitted items (gowns), custom printed or dated items or worn/used items. Size adjustments can be arranged if need before graduation ceremony.

~Herff Jones Marketing Dept may email you regarding additional items other than what our local office presents in your custom packet – you can unsubscribe to them AND IT WILL NOT AFFECT OUR LOCAL OFFICE’S way to communicate with you about delivery and our personal connection with you regarding your order.

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