ANSWERS AT THIS POINT – All grad orders will be processed and taken to your school to be picked-up according to THEIR SAFETY PLAN and availability – NOT BEING SHIPPED TO HOMES.  The plan is that we or they let you know it is there and ready AT THAT TIME.

OUR PRODUCTION PLANTS for JEWELRY, PAPER, Letter Jackets, AND CAP AND GOWNS WERE CLOSED MORE THAN A MONTH DUE TO COVID19 AND ALL ORDERS IN THE ENTIRE NATION ARE DELAYED.  THIS IS OUT OF OUR CONTROL.

Adhering to COVID19 SOCIAL DISTANCING RULES AND AT 25% staffing allowed by law –  WE ARE NOT IN THE OFFICE TO SHIP INDIVIDUAL ORDERS OR ANSWER PHONES.  WE ANSWER EMAILS LATE AT NIGHT AND EARLY IN THE MORNING SO THAT ALL FOCUS IS GETTING YOUR ORDER OUT ASAP!!!  PLEASE DON’T EMAIL TWICE OR CALL YOUR SCHOOL!!

We are aware that your school JUST DECIDED TO HAVE GRADUATIONS & SENIOR EVENTS NEEDING CAP AND GOWNS AND THOSE NEARING DATES.

*****IF you received your order and are missing an item or there is a misspelling**** email us at office@gradtogo.com and IN THE SUBJECT LINE PUT SCHOOL, STUDENT NAME, MISSING ITEM or MISSPELLING !  ****  We will pull those up front and honor and take care of.

****IF NEEDING TO PAY OFF YOUR BALANCE – YOU NEED YOUR ORDER # AND $AMOUNT DUE – found on your receipt – or email us at office@gradtogo.com and IN THE SUBJECT LINE PUT YOUR SCHOOL AND NAME!!!!!!! ****

If you pay off a balance that is for an order on “hold”, NOTIFY US – email us at office@gradtogo.com and IN SUBJECT LINE PUT SCHOOL, STUDENT NAME & JUST PAID OFF BALANCE.”

Items that are dated, custom-fit ordered to your size or quantity (cap and gown is ordered to your height/weight, tassel with yeardate), personalized spelling, worn or otherwise customized cannot be returned/cancelled/adjusted.